At EcoPowerFlow.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following Returns & Exchanges policy:

1. Return Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• You must request a return or exchange within 30 days of receiving your order.

Please note: Some products, such as personalized ( customized ) , final sale items, may not be eligible for returns or exchanges. Please check the product details before purchasing.

2. How to Request a Return or Exchange

To begin the return or exchange process, please follow these steps:

1. Contact us at info@ecopowerflow.om and request and request for a return.
2. Include your order number, reason for return or exchange, and photos (if possible).
3. Once your return request is approved, you will receive a Return Authorization Number (RA#) and instructions on how to send the item back to us.

3. Return Shipping Costs

• Return Shipping: Unless the return is due to a defective or incorrect item, the customer is responsible for return shipping costs.

4. Refund Process

• After we receive and inspect your return, we will process your refund.
• Refunds will be credited to the original payment method within 5-7 business days.

5. Damaged Items

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible, and a return shipping label will be provided at no cost to you.

6. Order Cancellations

Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.